Refund Policy

1. Nature of Our ProductsOur cakes, desserts and other food products are freshly prepared and made to order. Accordingly, due to their perishable and customized nature, orders generally cannot be returned or refunded once preparation has commenced.

 

2. Order Cancellation•Customers may request cancellation of an order by contacting us through phone, WhatsApp or email as early as possible.•Cancellation requests received before preparation of the order has commenced may be considered for a refund, subject to the applicable terms communicated at the time of order.•Once preparation of the order has commenced, the advance/payment may be non-refundable.

 

3. Customized OrdersPayments or advances made towards customized cakes, desserts or specially prepared orders are generally non-refundable, as such products are prepared specifically according to the customer's requirements.

 

4. Incorrect or Damaged ProductIf an order is delivered incorrectly or is significantly damaged at the time of delivery, the customer should contact us as soon as possible, preferably within 24 hours of delivery, with photographs and details of the issue. We will review the matter and, where appropriate, offer a suitable replacement or refund.

 

5. Quality-Related ComplaintsIf you have any concern regarding the quality of a product, please contact us promptly after delivery. Complaints will be reviewed on a case-by-case basis, taking into consideration the nature of the product and the circumstances involved.

 

6. Refund ProcessingWhere a refund is approved, it will generally be processed through the original mode of payment or by another mutually agreed method. The time taken for the refund to reflect in the customer's account may depend upon the payment provider or bank.

 

7. Non-Refundable CircumstancesA refund may not be provided where:•The customer provides an incorrect delivery address or contact details;•The customer is unavailable to receive the order at the agreed delivery time;•The product has been mishandled or improperly stored after delivery; or•The issue arises from information, specifications or instructions incorrectly provided by the customer.

 

8. Contact UsFor cancellation requests, refund queries or complaints, please contact us through phone, WhatsApp or email.By placing an order, the customer acknowledges and agrees to this Refund & Cancellation Policy.